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Why didn't I receive an email from Kootenay Botanicals?
Why didn't I receive an email from Kootenay Botanicals?
Ash avatar
Written by Ash
Updated over a week ago

Emails are sometimes sent to your junk box if you do not have the sender of the email on your contact list. White listing us with your email provider will ensure that all emails from Kootenay Botanicals will be delivered to your inbox.

What does it mean to whitelist an email?

A white list provides your email provider with a list of email addresses that you would like to receive emails from. By doing so, it allows you to avoid the hassle of fishing through your junk box for important emails.

How do I whitelist an email address?

White listing an email address requires different methods depending on your email provider. In general, most providers have a address book, white list, or safe list that you can add an email address to. Here is a brief outline of how to whitelist us for various email providers.

How to whitelist on Gmail

  1. Navigate to the top-right corner of the screen and select the gear icon and select "show all settings" from the dropdown menu

  2. Click on the tab labeled as "Filtered and Blocked Addresses" to navigate to the existing filters section.

  3. Create a new filter with the following address: [email protected]

  4. Check "never send it to spam" and create filter.

How to whitelist on Gmail Mobile App

  1. Navigate to the Spam or Junk Folder of your Gmail application.

  2. Click on the message that you would like to white list.

  3. Click on the dotted line in the top-right hand corner.

  4. Select " Report not spam from the drop down menu"

How to whitelist on Microsoft Outlook

  1. Go to options under settings icon of outlook

  2. Navigate to Junk Email

  3. Click on safe senders.

  4. Add [email protected] to safe senders and click on the add button.

  5. Save the settings.

How to whitelist on Outlook Mobile App

  1. Click on the email that you want to whitelist.

  2. Go to the three dots on the top-right corner.

  3. Choose "Move to focused inbox" from the drop down menu.

  4. Choose " Move this and all future messages" when prompted by a pop-up screen.

How to whitelist on Yahoo

  1. Click on the settings icon, and select "More settings" from the drop down menu.

  2. Choose "Filters from the menu on the left and click on "add new filter".

  3. Fill the from section with: [email protected]

  4. Send emails from this address to the inbox.

How to whitelist on Yahoo Mobile App

  1. Click on the side bar and navigate to your spam folder.

  2. Find the email that you would like to whitelist.

  3. Move the email to the inbox.

How to whitelist on other email providers

Unfortunately, there is no standard method to whitelisting an email address. However, in general you will be able to white list an email address through these two methods:

  1. By adding the address or its domain to the address book of the email application.

  2. Clicking on our email in the junk mail and moving it to the safe senders list or your inbox.

If neither of the options are available, contact the support team of your email provider and they should be able to help you out.

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