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How do I update my address and account info?
How do I update my address and account info?
Chloe avatar
Written by Chloe
Updated over a week ago

In this article, we will walk you through the process of updating your information on your Kootenay Botanicals account. This includes modifying your account details such as email and password, as well as updating your shipping and billing addresses.

Updating Account Details

Log in to your Kootenay Botanicals account, navigate to "My Account" and locate the "Account Details" tab. From there, you can make changes to your email address and password. Remember to save the updated information before exiting!

Updating Account Addresses

To edit your address, simply navigate to My Account, and then click on Addresses. Here, you can add or edit your shipping and billing addresses:

Important Note: In this case, editing your Billing Address will also update your Shipping Address.

During the checkout process, you can also confirm or modify your address before placing an order:

Modifying Address for an Existing Order

If your order is unpaid, or not yet shipped, you can request to change your address by contacting our support team at Kootenay Botanicals. Our live agents will be more than happy to assist you in updating your address.

We kindly remind you that it is important to provide the correct address when placing an order to ensure a smooth delivery experience. As part of our policy, Kootenay Botanicals does not offer refunds for address errors. Therefore, it is crucial to double-check the accuracy of your address before finalizing your order.

In the event that your order has already been shipped and you were unable to make changes to the shipping address in time, there is still a possibility of resolving the issue. We recommend contacting Canada Post directly, using your provided tracking link. They will be able to guide you through the process of redirecting the package to the correct address, if feasible.

We understand that unexpected situations can occur, and we strive to provide informative assistance to ensure the best possible outcome for our valued customers.

*Please note that it’s the customer’s responsibility to provide a complete and valid delivery address and name to ensure a successful shipment. Refunds are not offered for orders that do not arrive due to incorrect or incomplete address.

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