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All CollectionsKootenay Botanicals FAQ
How do I use my refund code?
How do I use my refund code?
Ash avatar
Written by Ash
Updated over a week ago

Once you have submitted a Refund Request, and your request has been approved, you will receive a refund code via email. This refund code is equivalent to the dollar value of your refund, and can be redeemed at checkout toward your next purchase.

A refund code looks like this:


To redeem your refund code, simply enter the code under DISCOUNT CODES and click APPLY COUPON.

If your refund includes free shipping, this coupon will also apply toward free shipping.

Refund codes not expire!

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