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All CollectionsKootenay Botanicals FAQ
How do I unsubscribe from emails and chat?
How do I unsubscribe from emails and chat?
A
Written by Ash
Updated over a year ago

If you're looking to unsubscribe from emails or chat notifications, we've got you covered. Here's how you can easily manage your preferences:

Unsubscribing from Emails

To stop receiving emails from us, including newsletters and promotional content, follow these steps:

  1. Open an Email: Locate and open any email you've received from us.

  2. Scroll to the Bottom: Scroll to the bottom of the email.

  3. Find the Unsubscribe Link: Look for an "Unsubscribe" link or button. This link is typically located at the bottom of the email.

  4. Click the Unsubscribe Link: Click on the "Unsubscribe" link. You may be directed to a page where you can confirm your choice.

  5. Confirm Your Un-subscription: Confirm your decision to unsubscribe. You will be removed from our email list and should stop receiving future emails.

Unsubscribing from Chat

If you wish to stop receiving automated chat notifications while shopping, follow these steps:

  1. Engage in Live Chat: While you're in a live chat session, you can directly communicate with one of our agents.

  2. Notify the Agent: Politely let the agent know that you do not want to receive automated chat messages during your shopping experience.

  3. Agent Assistance: Our agent will assist you in adjusting your chat settings to ensure you are not disturbed by automated chat messages.

By following these steps, you can easily manage your email and chat preferences. Your comfort and satisfaction are important to us, and we aim to provide a personalized and enjoyable experience for every customer.

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