We do our best to ensure that your orders arrive in pristine condition however, as the temperature increases across the country, we want our members to be aware that the edibles you order have the potential to melt during shipping. We will unfortunately not be refunding melted products, please take this into consideration before you place an order.
We are constantly implementing methods to help ensure your edibles do not melt during shipping.
Tips To Prevent Melting
-
We recommend you keep an eye on your tracking information and be ready to be home for the delivery to prevent your order from sitting outside or in your mailbox.
-
Also when you receive your order, before opening your edibles put them in the fridge for around 5 hours to help retain their original form.
What if my edibles melt during shipping?
While we do our best to ensure our products are shipped and delivered in a timely manner, edible products can sometimes be affected by the temperature during transit over the summer months.
In the event that your edibles arrive melted, here are a couple helpful tips:
(1) Rest assured, these are still perfectly safe to use! We recommend popping them in the fridge to harden them up, and from there you can cut them into even pieces to dose effectively.
(2) We are now including Cold Packs for mail orders that include edibles (note: these are not included in same day or next day deliveries). This should help to prevent edibles melting during transit. If you notice this product has been added to your order, this is why!
(3) If your edibles still arrive melted, please send photos to the team as soon as possible, and we can look into possible resolutions. Since we are not able to guarantee environmental conditions during transit, refunds are not guaranteed, but we will always do our best to find a solution for you.