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Membership & Rewards

Questions regarding signing up, your account, and membership rewards
By Admin
9 articles

Do You Have a Loyalty Points Program?

Earn points with each order to redeem and save on future orders! For every $1.00 you spend with Kootenay Botanicals (tax and shipping excluded), you will earn 1 point! That's 5% cashback in loyalty points on every purchase! (ex. spend $200, earn $10 in points). For every 20 points you accumulate, you will receive a $1 discount that can be redeemed at checkout on any future order! That's not all... - Get an extra $10 credit (200 points) after your 1st purchase - Get an extra $10 credit (200 points) after your 2nd purchase - Get an extra $10 credit (200 points) after your 3rd purchase How to Redeem Store Points at Checkout You can apply store points, also referred to as store credit, to get a great discount when you finalize your order at checkout. We hope you enjoy the savings! To quickly check how many store points/credit you have, just go to your 'My Account' and under the 'Dashboard' tab you can view your points history: Redeeming your Points Redeeming your points at the checkout stage is simple! Once at the checkout stage, click 'Apply Discount'. From there, enter the amount of points you would like to redeem and click 'Apply Discount'. Once applied, you will see a green banner notifying you that your points have been applied, this is also confirmed in your 'Cart Totals' section. Please note: Points cannot cover taxes or shipping fees. If your order is canceled, any points redeemed will be automatically returned to your account.

Last updated on Dec 12, 2025

Want to Share us on Instagram?

Love our products? Do tell! We'd love to know what you think of the products you've tried or bought. This article is for Instagram specifically. If you want to learn more about leaving reviews on other platforms, please check out our other FAQ articles! You will receive 40 points for posting on your Instagram Story or feed. Instagram story : 1. Open Instagram and tap the Blue Plus (+) button on the top-left side of your home screen. 2. Tap the large white circle button at the bottom of the screen to take photos or tap and hold to record a video. Tap the photo icon in the lower-left corner of the screen to add photos or videos from your gallery. 3. Tap the square face icon (in the middle of five icons) at the upper right corner of your screen and tap @MENTION 4. Type @kootenaybotanicals to tag us. 5. Screenshot and/or link to your review posts and complete this form to claim your store credit - Click Here For Form Instagram feed: 1. Open Instagram and tap the plus icon on the top right corner of the home screen. 2. Select photo(s) or video from your gallery. 3. Be sure to tag @kootenaybotanicals in your post. 4. Include hashtags #teamcraft #kootenaybotanicals 5. Screenshot and/or link to your review posts and complete this form to claim your store credit - Click Here For Form Do an Unboxing/Product Review Video on Instagram Share your Kootenay Botanicals Unboxing Video Review! Review any product from our menu on Instagram and earn 30 points. The video can be an unboxing, product review, or both— it's your call! How does it work? 1. Record an unboxing video review of any product you purchased from our menu. 2. Upload the video to the following sites: Instagram 3. Be sure to have "Kootenay Botanicals" somewhere in the video title/caption. Restrictions: - Make sure the video is between 1-3 minutes in length. - Remove all shipping labels and personally identifiable information - Limit 1 video per order. Why was my video rejected? Possible reasons your video was rejected: - Missing “Kootenay Botanicals” in the video title or description. - Video length was shorter than 1 minute or longer than 3 minutes. - Contained too much profanity or was aggressive or abusive. Share an Unboxing/Product Review Video on Instagram 1. Open Instagram and post your pre-recorded video in your main feed, or post it in Reels or IGTV. 2. Tag @kootenaybotanicals in your post. 3. Include hashtags #kootenaybotanicals #teamcraft 4. Screenshot and link to your review video and complete this form to claim your store credit - Click Here For Form

Last updated on Dec 12, 2025