Payment & Fees

How long do I have to submit my payment?

Once you've placed your order, the next step is to complete our payment process. If payment is not completed within 24 hours, your order automatically cancelled due to no payment received. Cancelled orders can not be reinstated, however you are welcome to place a new order at your convenience. If you have sent your payment in and the order status is cancelled, then please contact a live agent and we can assist you in sorting this out. Important Note: Please do not send in payment for an order that has been canceled. If we receive payment for a canceled order and it is automatically deposited, we will credit your account for the equivalent amount and you can place a new order at your earliest convenience using this credit.

Is tax included?

With every order, sales tax will be applied to your subtotal at checkout. Your order total will include the tax portion which consists of both GST and HST if applicable and depending per province. Understanding the Taxes GST is a federal tax, while HST combines federal and provincial components in certain provinces. These taxes are now applied based on your location, so if you live in a province with GST or HST, these charges will appear at checkout.

I've Submitted my Payment. What's next?

Once you've completed your payment, it can take up to 40 minutes for it to be received on our end. Interac may hold your funds, in which case it will be "pending" status in your online banking until payment has been cleared. Once your payment is processed, you will receive an email confirming the deposit and your order status will change to "Processing." Orders are shipped within 24 - 48 business hours of payment being received. You'll receive your tracking info by email after it has shipped. If you ordered via Same Day or Next Day delivery, refer to the delivery schedules below. Orders placed and paid for after the final cut-off will be delivered in the first wave on the following business day. Next Day Delivery -- Etobicoke, Mississauga & Toronto Area Same Day Delivery -- Hamilton & Burlington Area Same Day Delivery -- Vancouver & The Lower Mainland Please note: If you have submitted your payment, there is no need to let us know, you will receive confirmation once your order has moved into processing.

My order was marked "completed", why haven't I received it?

When an order is marked 'completed', it means it has completed 'processing' and has left for either shipment or delivery. If you have placed a mail order via Canada Post, you will receive the tracking number via email shortly after your order is marked 'completed'. If you ordered via Same Day or Next Day delivery, refer to the delivery schedules below. Orders placed and paid for after the final cut-off will be delivered in the first wave on the following business day. Next Day Delivery -- Etobicoke, Mississauga & Toronto Area Same Day Delivery -- Hamilton & Burlington Area Same Day Delivery -- Vancouver & The Lower Mainland