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Why Doesn't My Tracking Number Work?
Why Doesn't My Tracking Number Work?

I'm not seeing any updates on my tracking number

Ash avatar
Written by Ash
Updated over a week ago

Once your order has been marked as 'completed', you will receive an automated email containing your Canada Post tracking number. However, please note that your tracking number may be sent to you before Canada Post has scanned in your order. In such cases, please allow up to 24 hours for an update on your tracking information.

It's worth mentioning that in some instances, your parcel may not receive the first scan at Canada Post, which can cause subsequent updates on your tracking information to not show up accurately. Nevertheless, it is quite common for packages to arrive on or before their estimated delivery date, even if there are discrepancies in the tracking updates. Therefore, please don't be alarmed if this happens.

Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received, and can take 24-48 business hours to be processed.

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