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Why Is My Tracking Information Not Updating?
Why Is My Tracking Information Not Updating?
Ash avatar
Written by Ash
Updated over a week ago

Don't worry, in most cases, you will receive your package on the expected delivery date.

Your tracking information may not have been updated due to the rare occasion that your package missed a scan during transit. If you do not receive your package within two business days after your expected delivery date, please contact a live agent so that we can start an investigation immediately.

Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received, and can take 24-48 business hours to be processed.

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