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What If I Haven't Received My Order?
What If I Haven't Received My Order?
Ash avatar
Written by Ash
Updated over a week ago

Canada Post:

Orders shipped with Canada Post generally arrive within 6 business days, however may experience delays related to Canada Post. You can check out their current service alerts here!

If your order hasn't arrived after 10 business days, check in with our live agents and we can investigate this for you.

Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received, and can take 24-48 business hours to be processed.

Please Note: It is the customer's responsibility to ensure that a valid shipping address has been provided as we cannot guarantee delivery to an incorrect address.

Same-Day Delivery:

If you haven't received your same-day order within your orders delivery time frame, check in with a live agent and we can investigate and provide an updated ETA!

Please check in with a live agent prior to contacting Canada Post regarding any shipping delays.

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