Search for the articles here or browse the categories below.
Get in touch our Kootenay Botanicals team
Our most frequently asked questions
Do you accept returns?
How Do I Get a Refund?
How do I use my refund code?
FAQs
How do I unsubscribe from emails and chat?
Questions regarding our payment processes and fees
How long do I have to submit my payment?
Is tax included?
I've Submitted my Payment. What's next?
My order was marked "completed", why haven't I received it?
Questions regarding minimums & fees, tracking, missing orders & more.
How Will My Order Be Packaged?
Do you ship internationally?
What If I Haven't Received My Order?
Why Is My Tracking Information Not Updating?
Why Doesn't My Tracking Number Work?
Questions regarding signing up, your account, and membership rewards
What Are the Perks of Becoming a Member of Kootenay Botanicals?
Do You Have An Affiliate Program?
Do You Accept Wholesale & Vendor Partnerships
Do You Have a Loyalty Points Program?
How Do I Make $$$$ By Writing Product Reviews?
Introductory information for all of our product categories - Flower, Concentrates, Edibles & Vapes
Are the product images real?
Cannabis Concentrates: Intro to Shatter
Cannabis Edibles: A Beginner's Guideline
Cannabis Edibles: What if I have an allergy?
Cannabis Flower: How to Store Cannabis & Keep It Fresh
🛒
Questions about placing an order
Ordering
A Product I Purchased is Out of Stock?
How do I purchase/redeem gift cards?
How do I place an order?
What Are the Gift Cards Terms & Conditions?
Edibles During Hot Weather