Skip to main content
All CollectionsShipping and DeliverySame-Day & Next-Day Delivery
Do You Offer Same-Day Delivery? Vancouver & The Lower Mainland
Do You Offer Same-Day Delivery? Vancouver & The Lower Mainland
A
Written by Ash
Updated over 5 months ago

Introducing Kootenay Botanicals Same-Day Delivery for clients in the Vancouver/Fraser Valley Area! A safe and fast way to receive your order.

SAME DAY DELIVERY AVAILABLE 7 DAYS A WEEK

Here’s how it works...

7 Days A Week ~ NEW WAVES AVAILABLE

  • Orders made by 8:30 AM will be delivered between 9:30 AM – 12:30 PM

  • Orders made between 8:30 AM - 11:30 AM will be delivered between 12:30 PM – 3:30 PM

  • Orders made between 11:30 AM - 2:30 PM will be delivered between 3:30 PM – 6:30 PM

  • Orders made between 2:30 PM - 5:30 PM will be delivered between 6:30 PM – 8:30 PM

  • Orders made between 5:30 PM - 8:00 PM will be delivered between 8:30 PM – 12:00 AM

If your order is placed and payment processed after the same-day cut-off, it will go out with the next days' first run of packages.
​
*Please note, Same Day Delivery is unavailable on holidays

These windows are subject to change.

To receive your order on the same day, it's important to make sure that you select "Same-Day Delivery" during the checkout process.

For more details on our Shipping Zones & Delivery Options, click here!

What if I am not home when the delivery driver comes?

  • You will receive a call 15 – 20 minutes prior to the arrival of your package. If you do not pick up, they will bring back for another delivery attempt during the following time block. You can also ask the driver to leave it in a safe location. There will be a photo provided to show that it was dropped off at the location asked.

  • It is crucial you use a real phone number, as the delivery driver will not just leave your package at your front door unless instructed to do so.

  • Please make sure to follow the payment instructions to ensure your order gets Same-Day delivery. If you have any questions, feel free to contact our customer support!

A third-party courier service will be delivering your order, they are not aware of what they are delivering to you, please be discreet, respectful, and avoid conversation with the delivery person. Because of COVID-19 please respect your space with the courier.

What you need to know

  1. You need to live within the designated Vancouver area: Vancouver, North Vancouver, West Vancouver, Richmond, Tsawwassen, Ladner, Delta, Surrey, Burnaby, New Westminster, Langley, Maple Ridge, Coquitlam, White Rock, Port Moody, Abbotsford and Mission.

  2. Select the Same-Day shipping option during check out.

  3. You need to provide your local phone number, the courier will be calling you to confirm pick up.

  4. Pay for your order in full (via Email Money transfer) by the time specified above

  5. Your order will arrive in the time slot above.

Orders over $200 receive free Same-Day Delivery, orders under $200 will be required to pay a $10 shipping fee.

We have added new payment instructions for Same-Day delivery which you can view here, please make sure to follow these new instructions to ensure your order gets Same-Day shipping.

IMPORTANT NOTE: Please be advised that if there are any issues related to your payment -- I.e. a manual payment is sent but an order number is not included; payment is sent to the wrong email; the wrong amount is sent – this could result in your delivery being delayed. Please ensure all Payment Instructions are followed in order to ensure you receive your delivery as soon as possible.


​

Did this answer your question?