Introducing Kootenay Botanicals Same-Day Delivery for clients in the Hamilton & Burlington Area! A safe and fast way to receive your order.

SAME DAY DELIVERY AVAILABLE 7 DAYS A WEEK


Here’s how it works...

MONDAY - SATURDAY

  • Orders made by 8:30 AM will be delivered between 9:30 AM - 12:00 PM EST

  • Orders made between 8:30 AM – 10:30 AM will be delivered between 12:00 PM – 3:30 PM EST

  • Orders made between 10:30 AM – 2:30 PM will be delivered between 3:30 PM – 7:00 PM EST

  • Orders made between 2:30 PM – 5:00 PM will be delivered between 6:30 PM – 9:00 PM EST

  • Orders made between 5:00 PM – 8:00 PM will be delivered between 9:00 PM – 12:00 AM EST

  • If your order is placed after the same-day cut-off, it will go out with the next days' first run of packages.

SUNDAY

  • Orders made by 8:30 AM will be delivered between 9:30 AM - 12:00 PM EST

  • Orders made between 8:30 AM – 10:30 AM will be delivered between 12:00 PM – 3:30 PM EST

  • Orders made between 10:30 AM – 2:30 PM will be delivered between 3:30 PM – 7:00 PM EST

*Please note, Same Day Delivery is unavailable on holidays

These windows are subject to change

If your order is placed and payment processed after the same-day cut-off, it will go out with the next days' first run of packages.

While completing the checkout process, please ensure that “Same-Day Delivery” is selected. For more details on our Shipping Zones & Delivery Options, click here!

How to order for Same-Day Delivery Ontario:

  1. You must live in the designated cities of Hamilton and Burlington.

  2. Add your favourite products to the cart.

  3. Select the "Same-Day Delivery" option at checkout.

  4. After proceeding through the checkout, ensure “Same-Day Delivery” has been selected, ensure you have entered a phone number and delivery details as the courier will be calling to confirm the pickup.

  5. Pay for your order in full (via Email Money transfer) by the deadline mentioned above.

  6. Your order will arrive in the time slot above.

Please note, all Same-Day parcels are shipped via a private courier service.

A friendly reminder, COVID-19 safety measures remain in full effect.

What if I am not home when the delivery driver comes?

  • You will receive a call 15 – 20 minutes prior to the arrival of your package. If you do not pick up, they will bring back for another delivery attempt during the following time block. You can also ask the driver to leave it in a safe location. There will be a photo provided to show that it was dropped off at the location asked.

  • It is crucial you use a real phone number, as the delivery driver will not just leave your package at your front door unless instructed to do so.

  • Please make sure to follow the payment instructions to ensure your order gets Same-Day delivery. If you have any questions, feel free to contact our customer support!

The fine print

  • Same-Day deliveries are available within the designated delivery area:
    See below. Please note that we have plans to expand this delivery area, with these cities being phase one.

  • Ensure that Same-Day shipping has been selected during checkout.

  • Clients are required to provide a working phone number - your courier will be in touch to confirm delivery.

  • Orders of $200 or greater are automatically eligible for free Same-Day Delivery.

  • Orders under $200 are subject to a $10 delivery fee.

  • We have updated our payment instructions for Same-Day deliveries; please take a moment to familiarize yourself with the process.

Check in with an agent through our live chat, or give us a call at +1 833-596-1040 with any questions!

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